Refund policy

Return & Refund Policy

Returns

Because each item is made to order specifically for you, we do not accept returns for:

  • Ordering the wrong size
  • Ordering the wrong color or style
  • Change of mind or buyer's remorse
  • Items that have been worn, washed, or used

Please review product descriptions, sizing information, and your order carefully before completing your purchase.

To discuss an issue with your order, please contact us at becky@americanroadmagazine.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged during shipping, or you receive the wrong item, please contact us within 14 days of delivery at becky@americanroadmagazine.com.

Please include:

  • Your order number
  • A description of the issue
  • Photos showing the damage or problem

We'll review your claim and, if appropriate, arrange for a replacement or refund.

Order Cancellations

Orders may be canceled only before production begins.

Once an order has entered production, it can no longer be canceled because it is being custom made specifically for you.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Exchanges

Because our products are made to order, we do not offer exchanges for customer-selected sizes, colors, or styles.

If you receive a damaged, defective, or incorrect item, we'll gladly work with you to resolve the issue.

European Union Customers

If merchandise is shipped to a country in the European Union where applicable consumer protection laws apply, customers may have additional rights. These rights do not apply to goods that are custom made or produced to customer specifications where permitted by law.

International customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow several business days for your financial institution to process and post the refund after it has been issued.

If you have questions regarding your refund, please contact becky@americanroadmagazine.com.